Windows hello something went wrong windows 11 dell windows 10 Windows build 16299. July 9th, 2020 09:00. Please sign in with your PIN ***Off-topic message was split from the original thread by the moderator. Windows hello fingerprint sensor won’t let me scan my finger. For file backup, you can refer to the following link: Hello, Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family. Prior to AU (1607) my m/c was at 1511 (Windows build 10. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. I've tried all possible passwords for Windows. I understand that you are having trouble with the Windows Hello FingerPrint scanner after the latest Windows updates. Kindly reset your Windows update components first: Hello Kevin Bart and Ramesh Srinivasan, I have followed From the lock screen and trying to login with facial recognition, Windows 10 tells me "Getting Ready". Start the service again. -Choose an old driver and use it. Please sign in with PIN" 3. Since the system is a Modern Standby system, it probably does not expect to be shutdown. R. We would like to set up Windows Hello for Business on a device for multiple users on a single device. " I have had this issue for a while, never bothered to do anything about it until now, I've looked EVERYWHERE and cant find a fix, what should i do? windows 10 güncelleştirmesi %100 görünüyor fakat devamı Click on the Cortana search button inside your taskbar -> type Updates. Delete the original files. But then again from safe Hi, Here is the video , it will surely help you . Look for Windows Biometric Service, double click on it and click on Stop. 2134) Hi everyone, Recently (maybe after the Windows 11 update) I couldn't log in with my admin account even though Windows Hello is working properly and PIN I'm entering The issue occurred when the user was trying to setup Windows Hello for Business (again) on their Intune managed device. Upon a recent reset, Windows Hello fingerprint no longer works; although the Power button is fine. Open comment sort options Firstly, Open the Services window (Search: services. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. 4. 1055,A14) from Dell E5540 Support and Drivers page. Right-click on “Integrated Webcam” and click on “Disable device“. 15 version 1709. On the Windows sign-in screen, press and hold the Shift key, then select Power > Restart. Dealing with this issue as soon as it occurs will ensure that no time is wasted for every startup. Then open Explorer and navigate to the following path. ; Right-click Windows Biometric Service and click Stop. Visit the Dell Support website to check for available updates. I have gone to the Lenovo site to install drivers to try and get everything updated. In Device Manager window, expand “Cameras” to see the available camera devices. The scan works well. exe, you can also carry out the upgrade. Try again later ทั้ง PIN และ Fingerprint และอัพเดท windows เป็นเวอร์ชั่นล่าสุดแล้ว ทั้งนี้ลองอัพเดทตรง device manager 1. Back up the Dat files in this folder by copy and pasting the files into the new folder you created. Reinstall or clean install Windows 11 - Microsoft Community. AU arrived on my box overnight on 11 Oct and the following day I saw- on my initial WIN 10 screen - "Getting Started" followed 30 secs later with "Cannot start Camera. 22621. I'm unsure if it is because of an update or the laptop Fix 2: Prevent Windows From Turning Off Biometric Devices. If I click on Fingerprint, it shows "Something went wrong. Windows 10 Top Contributors: something went wrong. If you can't proceed to next method. Most Windows 11 errors are associated with different underlying causes; the same goes for Windows Hello. I do think I have some sort of password problem, because I've recently been getting messages that I need to sign into Outlook. Any suggestions? I suddenly find my Windows Hello has stopped working on my Surface Pro 4. Kindly try these following steps to reset Windows Hello biometrics and to set up Windows Hello on your current user account:. Win + Q to open the search box, type “ msinfo32 ”, then open “ System Information ”, please take a screenshot of it and attach it to your next reply. 221118-1142 (and newer). 0. Thankfully, Microsoft designs fail-safes—like safe-mode logins, password overrides, and recovery options—to prevent users from being permanently ก่อนหน้านี้สามารถสแกนได้ปกติ แต่อยู่ๆก็แจ้งว่า something went wrong. I also have the "Facial Recognition (Windows Hello) installed in my When you start a Dell Windows computer for the first time, the Windows Out of box experience (OOBE) opens up. Locate and delete the NGC folder. Fingerprint sensor works well. Go to Settings > Accounts > Sign-In Options. Now, go to C:\Windows\System32\WinBioDatabase, Thank you for the information. 2570. Method 2. 6. Before proceeding, please check if the same issue occur when logged in through a different user account. Force turn off the system using the power button. If the above procedure doesn't work, you can try reinstalling Windows using the USB installation media. Windows 11 update "Something went wrong. It says that something went wrong and your PIN isn't available (code I have a two year old Dell Inspiron 5515 with upgraded Windows 11 Home 64bit. After your machine reboots, click on "Troubleshoot" under Choose an option. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Right-click To do that, follow the steps to Restore from a system restore point provided in Recovery options in Windows 10. Reconfigure Windows Hello PIN Hello MTAI, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Activate the built-in administrator on Windows 10 without signing in - Microsoft Community. However, when I run through the setup process, the progress bar runs to about 40% then a window pops up February 11, 2025. exe, version: 10. Go back to the Control Panel and follow the instructions from The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th generation processor. Resetting the computer doesn't fix the issue. But on the old computer, my Outlook program simply stopped working. msc). If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Related: Something went wrong, OOBESETTINGS message during Windows 10 Setup. Something went wrong. Try to reopen Settings later. close windows hello and then try going through the setup again" Event log says the following: Faulting application name: BioEnrollmentHost. ; Go to the Details tab and scroll down to the Thumbprint attribute. Please refer to the following The first method to fix error "Windows Hello PIN option is not currently available", is to try to see if you can add the PIN after signing in with your account password (and not the PIN). Vậy ngay sau đây, mình sẽ hướng dẫn mọi người 3 Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. On the login screen, select Sign-in Options and then click thekey icon 3. let me help you sort things out. Enter your account p The "Sorry something went wrong with face setup" error occurs when using facial recognition to sign in to Windows 11 version 24H2. Thanks for your help I see a window with title Windows Hello setup "sorry, something went wrong. ; Remove your Webcam. " Underneath there is an exclamation mark with "something went wrong. msc 6) Stop Windows Biometric Services 7) Press Windows + R again 8) Enter: C:\Windows\System32\WinBioDatabase\ 9) Delete all files in this directory (assuming you are the only user) 10) Reboot system 11) Go to Windows > Settings > Accounts > Sign-in Options (again) 12) Set up PIN Windows 11 Version 22H2 (OS Build 22621. For years now if I am the only user and the administrator of my personal computer and recently updated Windows 10 Home to version 1903, OS build 18362. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. When I go into settings->sign in options, Windows says I don't have a compatible camera and a compatible fingerprint scanner. Click on "Advanced options" > select "command prompt" 4. Restart your PC and try to add a Windows Hello PIN again. OOBE should carry on once the system restarts. Message: Sorry something went wrong. Then, open Windows Explorer and go to C:\Windows\System32\WinBioDatabase. My legion 5 is only 3 weeks old. I've gone through Device Manager to Biometric devices, and the latest driver for Goodix Moc Fingerprint is Howdy, 1909 We use Windows Hello for Business to log on and I have it setup with a PIN and Fingerprint. It guides you through various setup operations. Now, you’ll need to set up a Select Windows biometric services from the left column. " Also, Check for Windows Updates sometimes, Microsoft releases updates that fix bugs related to Windows Hello. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Right-click the NGC folder and choose Properties from the menu that appears; Go to the Security tab and click the Hi, I recently reinstalled my laptop using the recommended Dell recovery image . " Windows 11 Pro x64 Version 23H2 New 22 May 2020 #2. Hi, I recently installed Windows 10 Pro 64Bit on this Dell Latitude E5540 laptop but can't get the fingerprint working. Please try again. Harassment is any behavior intended to disturb or upset a person or group of people. However, in rare cases, you may see one of the following two issues: I had a Windows 10 computer and had planned to buy a new Windows 11 computer later this year. Windows Hello Tidak Berfungsi. You don't necessarily have to create a USB stick or DVD with the ISO. After the system finished installing it I constantly got a blue screen of death. Quick Fixes – 1. Hello, every time I open my laptop, there's a 4-digit pin I use to log in. On the search box, search and open Services. I have a HP EliteBook Folio 9470m running Windows 10 and it worked once but then I reset the computer and it does not work this time. Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Hello , Good to see you in Microsoft Community. I tried uninstalling and reinstalling - but the reinstall would hang up. ; Write down the thumbprint of the issuing CA certificate. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. As a test, I went through the process on another computer that I have been using for several months, which has also been updated to Windows 10 from Windows 8. Previously I have had messages saying my organization requires I reset my pin. Type services. Drivers and BIOS Checked and updated where appropriate BUT . We have set up the "Identity Protection" and "OMA-URI" policies for a user group and it runs fine with just a single user on the Hello all,I was resetting my pc to default settings. Have you restarted your PC once? To fix Something went wrong, Try again later error during Windows Hello setup, roll back Fingerprint driver, and delete the files inside the NGC folder. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Right-click the NGC folder and choose Properties from the menu that appears; Go to the Security tab and click the The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th generation processor. When I go into the log in options, they all say, 'this option is currently unavailable' and 'something went wrong, try again later'. The issue occurs after rebooting or resuming from hibernation or power. At the end of this, I logged out of the Microsoft admin account that I was using and logged into the new local non-MS, non-admin account without a hitch. Sometimes it helps to try again or you can skip for now and do this later. We weren’t able to set up your PIN. 1 Message. How to identify the issue. 1. Siapkan Trusted Platform Module di Perangkat Anda CLI Reference Guide for the S4128F-ON Dell SmartFabric OS10 Enterprise Device Manager window will be opened. Mari kita lihat secara detail sekarang. But during setting up of windows 10 my keyboard and mouse stopped working, so I went to safe mode to update the driver. this keep happen over and over. I rely on Outlook to manage a number of projects so I decided to get a new computer earlier than planned. Had an issue with my laptop (XPS15 7590), to resolve was adviced to re-install from F12 menu. If you are using a laptop with built-in Webcam, follow these steps to disable it: I recently changed all my pc parts, everything is running well, I went to go check to see if I was eligible for windows 11, I needed to download the installation assistant, unfortunately not everything goes good for me on the first try, so the pop-up box says "Something Went wrong, Windows 11 installation file is corrupted, please try again If it only happens when the system has been shutdown, possibly the camera is not ready so it defaults to the PIN. How would I stop that so updates would actually install because some software like OBS Studio doesn't work? Also, if the problem is that I installed Windows 11 via the bootable USB, how would I re-install Windows 10 without the USB? Lastly, is there a way I could keep the data on the external USB but still use it to re-install Windows 10? Hello, I just downloaded the scanning app that is compatible with Windows 10 and all of the settings (scanner, source, file type, etc) has been set and once I click "scan" I receive a pop up box that states "Problem Scanning. Yes, you can double click on a Windows ISO while Windows is running and thus make it available as a separate drive. This will carry on the process without anymore hiccups. Post moved by the moderator to Hi. It looks like some files are missing after reset, notably the EULA. Go to the Device Manager. Một trong những lỗi khiến người dùng đau đầu nhất đó là Windows Hello, điển hình như lỗi: "We couldn't find a camera compatible with Windows Hello face". Was something similar happening when you are setting up other Windows Hello login options?You can try Windows Hello stopped working - "something went wrong" I have a surface pro 6 running windows 10 pro. This is a 6-mo old Dell that immediately used a 4-digit PIN for Win 10. BIOS/UEFI Updates: Some hardware-related issues may stem from outdated BIOS/UEFI firmware. Close Windows Hello, and then try going through the setup again," Even though the fingerprint drivers are updated and working perfectly fine, C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Enable hidden items from the "View" tab. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. ; Wait for the process to be completed, and install any available updates. Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". This procedure is also known as an in-place upgrade. Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . Have connected countless times, taking the same action, on the same network, to the same 70" Smart LGTV. However, it displayed "Something went wrong: it looks like you've already setup Windows Hello on another account Remove face recognition from your other account and then try again. If restoring your PC has resolved the issue, then we suggest that you download the Show or hide updates troubleshooter to temporarily prevent a Windows Update from reinstalling in Windows 10. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Right-click the NGC folder and choose Properties from the menu that appears; Go to the Security tab and click the February 11, 2025. Windows 11 Sorry something went wrong. " To fix the oobeaadv10: Something went wrong, run an SFC scan, repair registry entries, run a Windows Update troubleshooter or reset your PC. Expand the arrow next to BioMetric devices. Windows had already recognized the the fingerprint reader as Synaptics FP Sensors (WBF) (PID=003f) under Hi Device: Surface Pro 4 Issue: Cannot connect via Miracast Background: 1. Share Sort by: Best. something went wrong at our end fingerprint dell laptop. Threats include any threat of violence, or harm to another. please fix it I am trying to setup the fingerprint scanner for Windows Hello on my Dell Latitude E6430. What is the exact model of your computer? To check the While setting up Windows Hello in Windows 11/10 PC, many users have reported facing error 0x80090011 during the Create a PIN step. More fixes here. Affected Platforms: Dell Pro Rugged 13 RA13250 Microsoft resolved the problem with Windows 11 Build 25251. I also installed the Dell data protection security tool for windows 10 (version: 1. js file. Windows 10 has all the latest updates. Let us try re-installing the FingerPrint drivers. Windows 10 users faced this frequently after major feature updates. robd on Windows 11 has blank icons on the taskbar ? try this fix; ncbrady on Fixing something went wrong at our Start a Conversation. Reboot your computer. New comments cannot be posted. I'm on windows 11 Pro, 23H2 dell inspiron 14 5420. Locate "Windows Biometric Service," right-click and select "Restart. If you then start the setup. From the description of the issue, I understand that you are facing issues with several functionalities in Windows 10. Then delete the folder named NGC. When setting up the Windows 11/10 computer, you might get Something went wrong – OOBESETTINGS message. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. Try to reopen Settings letter". Let us know the result. I then installed my Antivirus application I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. My camera seems to be working fine and it supports Windows Hello (Razer Stargazer webcam). Restart your computer and check the fingerprint. Intel Real-Sense drivers are up to date according to the device manager. However, there are no plans by Microsoft to implement the fix into the Windows If you receive Something went wrong, Try again later error during the Windows Hello setup on your Windows 11/10 computer, this article will help you fix this error. royashish. " If it's not running, right-click and select "Start. Enable "Turn on convenience PIN sign-in" using Group Policy. Sign-Out of Windows. Windows 10 Top Contributors: 2024 "Windows Update: Something went wrong. Right-click on “Integrated Webcam” and then click on “Enable device“. " I tried multiple things like deleting the content of the NGC Folder or starting up Windows in Safe Mode. I had to have the motherboard replaced on my Dell XPS15 and now WHfB no longer works. I have a two year old Dell Inspiron 5515 with Windows 11 Home 64bit. Unsolved. 608, time stamp: 0x8ac6339a Windows 11 bad install causing no boot into BIOS on MSI z690 Tomahawk Wi-Fi Press Windows key + R, to open Run dialog box. Please try again later. Now all of a sudden the Hello Face, Hello Fingerprint, and most importantly the Hello PIN are all giving the message: "This option is currently unavailable--click to learn more. Run Windows Hello troubleshooter I normally use facial recognition so I didn't notice until recently that fingerprint recognition wasn't working. . Close Windows Hello, and then try going through the setup again. i don't know what the problem was, i think it's windows 11 bug or smth. Please don't skip it otherwise you will miss the steps . 1000main. If I try to set up a Fingerprint recognition (Windows Hello) or any sort of PIN/ Face recognition, I get the message "Something went wrong. Note: – On some Computers the webcam / camera is under imaging Hi Nicole, I am Sumit, an Independent Advisor here to assist you. For assertiveness in your question which edition and compilation of windows are you using? Initially I suggest you go to: "Settings> Update and Security> Check for new updates for Windows. Finally changing the motherboard seems to have solved the issue. But I don't know how to close windows hello. 0. If you are experiencing the reported problem on Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Delete the original files in the WinBioDatabase folder. Click the “Try again” button at the bottom of the OOBE app. The error message mainly occurs if the container or key "Sorry, something went wrong. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Windows 10 Top Contributors: Surface Laptop Go 3; Microsoft Copilot; AI in Windows; Explore Microsoft products; Windows 11 apps; Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Under Windows Hello PIN, This isn’t just a Windows 11 issue, by the way. Upon a recent reset, where I cleaned the drive and started fresh, Windows Hello fingerprint no longer works, although the Power button is fine. I performed a recovery (which installed the Creators Update build 1709). Go to Settings > Update & Security and check for updates. After this, check to see if you can set up Windows Hello 6. Please check the basic hardware information of your device. " To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. Close windows hello, then try going through the setup again. Here's the steps you can try. msc and click on OK. Then nothing happens. Hello, We got two new 7490 and both have the same problem with fingerprint reader: Intermittently but often it becomes unresponsive at windows login screen, after windows start, locking or sleep. Upon a recent reset, where I cleaned the drive, Windows Hello fingerprint no longer works; although the Power button is fi My laptop installed the Windows 10 Fall Creators Update on the day Microsoft released it (October 17th). 2] Fix Registry There are some applications that use the oobekeyboard-page. Hello GENARO, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you. So I remove it and try to setup again. 4) Press Windows + R 5) Type and press enter: services. 3. I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Open the Certificate Authority snap-in. If issue persist, let's download the updated driver. 10586) 2. bought an laptop with windows 10 home, then i upgrade into windows 11, this past few weeks when i try to enter my pin or using fingerprint there is a message "something wrong on our end". But it starts showing this problem. ; Select the first option from the top from the results. I'll look for some way to reset the Windows password, however it got in there. Inside the Windows Update window -> click the Check for updates button. 6. ; Right-click on the issuing CA server and select Properties. " I DO NOT get that same message when I click Preview Scan. Try again later. Right-click on it, and then select “ Start” from the list that appears. 1, and the result was perfection. In this post, we will see how you I have a two-year-old Dell Inspiron 5515 that's been updated to Windows 11 Home 64bit. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Jika Anda menghadapi masalah dengan Windows Hello di perangkat Surface atau Windows 10 atau Windows 11 anda, cukup ikuti langkah-langkah yang akan saya paparkan di artikel ini dan semuanya harus diakhiri dengan kata sukses. kindly watch and do let me know the outputs. 2. . Regards. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Incompatible or outdated drivers can cause hardware-related issues that can affect system functionality, including Windows Hello. About a week ago windows hello & windows pin stopped working. In this post, we will see how you can resolve this issue. February 11, 2025. Hello Danny, Thank you for your request. On the command prompt window, type We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). Locked post. Help please. 1. ndes bytkb zmo hvho gfseq gkcotfk canl exxw eqju edhbr axuzn dnu nbeee gfbl imvqqlo